Service Science

Research Group

Dieter Hertweck

Prof. Dr. Dieter Hertweck

Dieter Hertweck is professor of Service Science at the Faculty of Computer Science at the Reutlingen University. Prior to this, he was professor for business informatics and head of the electronic business institute at Heilbronn University, before he headed the Department of BPEM at the Research Center for Computer Science at KIT (FZI). Dieter Hertweck has taken a doctoral degree in business economics in the research group of Prof. Helmut Krcmar. His research focuses on service science, IT management, process and knowledge management.

Building HHZ Böblingen
Room 127/3
Phone +49 7121 271 4106
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Martin Kinitzki

Martin Kinitzki

Service Science

Building HHZ Böblingen
Room 120
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Christine Koppenhöfer

Christine Koppenhöfer

Building HHZ Böblingen
Room 128/2
Phone +49 7121 271 4108
Fax +49 7121 271 90 4108
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Jan Fauser

Jan Fauser

Building HHZ Böblingen
Room 128/2
Phone +49 7121 271 4101
Fax +49 7121 271 90 4101
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Research

The research group Service Science deals with the development, provision and continuous improvement of services for SMEs and service ecosystems.

Publications

Hertweck, D. / Kinitzki, M. (2015) : Datenorientierung statt Bauchentscheidung: Führungs- und Organisationskultur in der datenorientierten Unternehmung. In: Dorschel, J. (Hrsg.): Praxishandbuch Big Data, Springer Fachmedien Wiesbaden 2015.

Küller, Ph. / Hertweck, D.: Methoden zur Konfiguration von IT-Strategien (2014): Lessons Learned in der baden-württembergischen Kultur- und Kreativwirtschaft. In Jähnert, J. / Förster Ch. (Hrsg.): Technologien für digitale Innovationen, Springer Fachmedien, Wiesbaden, 2014.

Philipp Küller, Dieter Hertweck: Bedeutung von Services in einer dezentralen Energieversorgung. HMD - Praxis Wirtschaftsinformatik 291 (2013), S. 60-70

Kiyoshi Nagata, Dieter Hertweck (2013): Security of Information System in View of Business Continuity Management, eKNOW 2013 Conference Proceedings, p.111-116, Nice

Philipp Küller, Marcus Vogt, Dieter Hertweck, Mariusz Grabowski (2011): A Domain Specific IT Service Management Approach for Small & Medium Enterprises „Proceedings of the International Business Information Management Conference 2011.

Vogt, Marcus; Dieter Hertweck; Philipp Küller, Kieth Hales (2011): Adapting IT Governance Frameworks Towards Domain Specific Requirements: Examples of the Domains of Small & Medium Enterprises and Emergency Management. Proceedings of the 17th Americas Conference on Information Systems 2011.

Vogt, Marcus; Dieter Hertweck; Kieth Hales (2011): Strategic ICT Alignment in Uncertain Environments: An Empirical Study in Emergency Management Organizations Proceedings of the 44th Hawaii International on System Sciences 2011.

Vogt, Marcus; Dieter Hertweck; Keith Hales; Gavin Finnie (2010): Strategic ICT Alignment in Emergency Management, Proceedings of the 7th International ISCRAM Conference – Seattle, USA, May 2010.

Hertweck, Dieter; Huang, Wayne (2009): Globalisierung und E-Business im Mittelstand, in: Frank Keuper/Henrik A. Schunk (Hrsg.): Internationalisierung deutscher Unternehmen. Strategien, Instrumente und Konzepte für den Mittelstand, Wiesbaden 2009, 1. Auflage, S. 563-590

Hertweck, Dieter; Junginger Markus (2009): Zur Bedeutung von Referenzmodellen bei der Erfolgsmessung von Wissensmanagementprojekten und der Wissensmanagementorganisation. In: Fifth Conference Professional Knowledge Management: Experiences and Visions, March 25-27, 2009 in Solothurn, Switzerland 2009, and S.430-439

Schäfer, G., Hertweck, D., Strolz, G. (2008), "IT-Compliance im Mittelstand, Praxis der Wirtschaftsinformatik.

Teaching

The research group's courses include IT service management, knowledge management, service science and methods for the development of service innovations. Through the lectures, students are to be enabled to develop, introduce, implement, operate and permanently improve new business models through service innovations for companies. In addition to modeling and management, this also includes in-depth knowledge in the area of creative and knowledge work.

Projects

The IT Service Management for SMEs are currently being worked on in the publicly funded EU project ITSM4SME www.itsm4sme.eu, further, privately financed research projects deal with the benchmarking of the service quality of IT service providers, Or the development of service ecosystems for manufacturing companies.

Current project: Urban energy systems and resource efficiency (ENsource)

 

 

Cooperation partners in research

The research group cooperates in the field of service research with the Cracow University of Economics, the Technical University of Munich and the University of Vienna. As a partner for the innovation transfer, there are close cooperations with the MFG-Baden-Württemberg, Baden-Württemberg Connected (BWCON) and the Cyberforum Karlsruhe.

Cooperation partners in practice

Within the scope of joint research and practice projects, the Group cooperates very closely with service providers for SMEs, such as Bechtle AG, Fujitsu TDS GmbH, but also with manufacturing SMEs, The Pollrich DLK GmbH. Research has also existed in the past with IT service providers such as the IT of Lidl Stiftung & Co. KG or Siller IT-Service GmbH. On the software side, there have been very close cooperations with BOC Group GmbH and CAS Software AG for years.